Refund and Returns policy

1. Orders Not Yet Shipped

Orders that have not yet been shipped may be cancelled and refunded. To request a cancellation and refund, please contact our customer service. Once your request is confirmed, the refund will be processed in accordance with our standard refund procedures.

2. Orders Already in Transit

Orders that have already been shipped and are in transit cannot be recalled or intercepted. Accordingly, such orders are not eligible for cancellation or refund. We kindly ask customers to take this into consideration before placing an order.

3. Returns Due to Customer Reasons

If a customer wishes to return an item for reasons attributable to the customer (including but not limited to personal preference, incorrect purchase, or change of mind), the customer shall be responsible for the return shipping costs. The item must be returned in its original condition and packaging to be eligible for a refund. We recommend contacting our customer service prior to returning any item so that we may provide the appropriate return instructions.

4. Defective on Arrival Cases

In cases of defective on arrival, where the item is found to be damaged or defective upon receipt, we will provide a free replacement product at no additional cost to the customer. To request a replacement, please contact our customer service and provide the necessary information and evidence, such as photographs or a description of the issue. We will arrange for the replacement to be shipped to you as soon as possible to ensure that you receive your order in perfect condition.

5. Contact Us

If you have any questions regarding our Refund and Return Policy, or if you wish to request a refund, return, or replacement, please contact our customer service. We will be happy to assist you.